IT Network Management
With networks demanding 24/7 attention it has never been more important to have the correct IT Network Management in place. Increasing pressure from customers has put more reliance on support organisations to provide a dedicated remote technical support team that are available to monitor networks whatever the time.
Focussed on supporting our channel partners, Qual SureAssist can deliver a remote network monitoring solution which allows our team of technical experts to monitor your customers’ networks remotely in a safe and secure environment 24/7.
From our Network Operations Centre (NOC), we can monitor a wide range of complex networks across the UK, Ireland and mainland Europe and quickly alert customers of potential problems before they have a significant impact on a business. Remote monitoring can save businesses from the time, inconvenience and costs of a call out.
Our remote IT network monitoring service provides the monitoring of all devices under contract with Qual and will alert the customer of any incidents that could affect the performance of the overall IT network infrastructure.
- High level summary views
- Topology and event search views
- Monitor performance and alerts
- Reports for common performance metrics
- No costly call-outs
- Monitor performance on all devices
In addition to alerting your customers of incidents Qual SureAssist are able to provide an IT network incident management service. This service will provide your customers with access to our highly skilled engineering teams to assist with the related incident and ensure a swift resolution. All incidents will be logged and managed through the l SureAssist Call Management System (CMS).
Through secure access to the customer infrastructure through one or more MPLS links l SureAssist are also able to use advanced diagnostic and troubleshooting skills so that any non-hardware related incidents can be identified.
- Network visibility & troubleshooting
- Network reporting
- Failure notification
- Multi-user access
- Active monitoring
- Retrospective network reporting
- Performance monitoring
- Network failure reporting
- Central network error log
The portal provides basic functionality and includes user specific topology map displays, event log views, and real-time MIB table/graph displays. This web based module will allow the customer to have full visibility of their infrastructure health. Your customers will have full multi user access, which will provide the ability to view, monitor, remotely manage, and report on the whole network through a single interface. This is the most important aspect of the solution and is extremely flexible. There are over 400 reports which can be setup and run with as much or as little information as is required.
- Performance and fault management
- Intuitive point and click interface
- Enterprise scalability
- Universal device poller
- Community support
- VMware virtualisation monitoring
- Report writer
- Customer property editor
- Role based access control
- SNMP trap and syslog viewer